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Shipping & Returns

Last Updated: 1 December 2025

1. General Principles

  • Driky aims to provide transparent, fair shipping, delivery, and return/refund policies to ensure a smooth experience for our customers.

  • Because our products are custom-printed / on-demand (designed/produced after order), please carefully read this policy — certain restrictions apply compared to traditional retail.

  • By placing an order on Driky.com, you agree to this Shipping & Return Policy.

2. Shipping Policy

2.1 Order Processing Time

  • Once you place an order, it typically takes [X–Y business days] for us to process, print, pack, and submit the order for shipment. (Exclude weekends and major U.S. holidays.)

  • Orders placed after our daily cutoff time (e.g. after 2:00 PM Eastern) will begin processing the next business day.

2.2 Shipping Methods & Delivery Estimates

  • We offer standard domestic U.S. shipping by default. Estimated delivery times (after shipping) are typically [A–B business days], depending on your location and carrier conditions.

  • For orders outside the U.S., or if you request expedited shipping (if offered), additional shipping fees and longer delivery times may apply. Be aware that international orders may also be subject to customs, duties, or import taxes not covered by Driky (billed to the customer).

  • Shipping costs will be shown at checkout. Occasionally we may offer promotions such as free shipping above a certain order value — if so, the promotion will be clearly communicated on the Site or at checkout.

2.3 Shipment Tracking & Delivery

  • Once your order ships, we’ll send you a confirmation email with tracking information (when available).

  • Title and risk of loss for the purchased goods pass to you as soon as the carrier delivers the package to the shipping address you provided (or on abandonment or refusal of delivery).

  • If a package is lost or significantly delayed in transit, or damaged in shipping, please contact our Support (Support@Driky.com or 844-463-7459) and we will work with you to resolve the issue.

2.4 Shipping Delays & Exceptions

  • Delivery times are estimates. Delays can occur due to carrier backlogs, weather events, customs (for international orders), or other events outside our control. Driky is not liable for delays, but we will help you track and assist where possible.

  • If you provided an incorrect shipping address, or a package is refused/abandoned, we are not responsible for secure delivery, and any reshipment may incur additional charges.

3. Returns, Refunds & Exchanges Policy

Because Driky uses a print-on-demand / custom-production model, returns are different than traditional retail. Please read carefully.

3.1 When We Accept Returns / Exchanges / Refunds

We will accept returns, exchanges, or issue refunds only under the following circumstances:

  • The item is defective (e.g. misprint, manufacturing defect, damage), or we shipped the wrong item.

  • The item was lost or damaged during shipping (with proof, e.g. photos of packaging and item as delivered).

We generally do not accept returns or exchanges for:

  • Change of mind, wrong size/color chosen by customer, or other user “preference” changes.

  • Items that are used, worn, washed, or altered after receipt.

  • Items that have been modified, customized by the customer after delivery, or re-sold.

This approach is standard for print-on-demand retailers to protect against abuse and because each item is custom-made for each order. ReturnGO+2PrintKK+2

3.2 Return / Refund Time-Window & Notification

  • If you believe your order is defective or incorrect, you must contact Driky Support (Support@Driky.com or 844-463-7459) within 14 days of delivery with a description of the issue, including photos (or other proof) of the defect or error.

  • Upon our approval, you may be asked to return the item. Return shipping will generally be at your expense unless the error was on our side (incorrect item, manufacturer defect, shipping damage).

  • Items must be returned in the same condition as received — unworn, unwashed, with original tags and packaging (if applicable).

3.3 Refunds & Exchanges

  • Once we receive the returned item and verify the defect or error, we will — at our discretion — either:

    1. Issue a full refund to your original payment method; or

    2. Offer a replacement of the item (re-print and ship with no additional charge).

  • If a replacement product is no longer available (e.g. discontinued design or size), we will default to a full refund or store credit (your choice).

  • For returns due to user error (size/color preference) or returns outside the allowed conditions, we reserve the right to refuse refund/exchange requests.

3.4 Order Cancellations / Before Production

  • Orders may be cancelled before production begins. If the order is cancelled before printing and fulfillment, we will issue a full refund.

  • Once production begins (i.e. printing/fulfillment initiated), we cannot guarantee cancellation, as production costs are incurred.

4. Special Cases: Lost, Damaged or Incorrect Shipments

  • If your package is lost in transit, delayed significantly, arrives damaged, or contains incorrect items — contact Support within 7 days of delivery date (or expected delivery date). Provide your order number, tracking information, and photos if damaged.

  • We may offer a free replacement, refund, or discount, depending on the issue and fulfillment partner’s policies. Our goal is to resolve the problem to your satisfaction.

5. Disclaimer & Limitations

  • Because of the nature of print-on-demand / custom-printed products, colors, sizing, or design placement may vary slightly from what you see on screen. These slight variations do not qualify as defects for the purpose of returns or refunds (unless clearly incorrect, misprinted, or damaged).

  • Driky is not responsible for delays due to carriers, customs (for international shipments), or other external factors beyond our control.

  • Return shipping costs — except in the case of our error or defective products — are generally borne by the customer.

6. How to Initiate a Return / Exchange / Refund Request

To request a return, exchange, or refund:

  1. Email Support@Driky.com — include your order number, date of purchase, and a clear description of the issue (include photos if relevant).

  2. Wait for confirmation — we will review your request and respond (approve/deny) as soon as possible.

  3. If approved, we will provide return instructions (return address, shipping method, any restocking or return fees if applicable), or instructions for a replacement.

  4. Once we receive the return (if required), we will inspect the item and process the refund or replacement.

7. Policy Changes & Updates

Driky reserves the right to modify, update, or replace this Shipping & Returns Policy at any time — for example, if we change our fulfillment partners, shipping carriers, costs, or internal logistics.
When changes are made, we will update the “Last Updated” date at the top of this page. Continued use of Driky.com after changes are posted constitutes your acceptance of the updated policy.